Creating Video for the Web – Examples, Strategies, and Pitfalls

by vergenewmedia on March 12, 2010 · 255 comments

This is my livelihood

I come from a tradition where creating video requires expertise.  The web has changed that, both for traditional media and emerging, evolving media.  Now that we’re all brands and we are all the media, McLuhan’s “the medium is the message” rings true more than ever before.

In simpler times, when web video pioneers like Casey McKinnon, Zadi Diaz, Steve Garfield, Amanda Congdon, Justin Kownacki and Jay Dedman were trailblazing an upstart path to this new brand of storytelling.  Few knew just how disruptive these simple, honest, first person stories would be to the worlds of media and technology.  Years later we see an explosive growth in web video.  But as more an more videos are created for the web, how do you – as a media maker or a brand – make your video stand out.. in a good way?  There is enough crappy video out there already.  Before adding to the noise, take some time to learn how to do it right.  This blog post does NOT attempt to do that.  I can’t encapsulate everything that I’ve come to imprint on my brain as instinct into a single post.  I will provide some perspective,  some resources, and some examples of good and bad web video.

The State of Web Video Today

Recently released comScore data shows the continued growth in the  consumption of online videos.

..nearly 173 million U.S. Internet users watched online video during the month. U.S. Internet users watched 32.4 billion videos in January.. -comScore

The proliferation of inexpensive production tools, simple to use, free distribution platforms combined with Cisco’s recent announcement of their new routing system all point to  continued rise in web video.

Cisco’s CEO John Chambers said the CRS-3 Carrier Routing System is aimed at the huge growth in video on the Internet, a trend that has also caused slowdowns. – from a report by Kara Swisher, All Things Digital

Cisco, interestingly, is a company very big into videoblogging.

Good Video vs. Bad Video

Folks like Michael Rosenblum have long preached, much to the chagrin of the broadcast TV cameraman, that small high quality cameras and laptop based editing will usher in a new era of solo, video journalists.  The origin of this revolution is pre-web, but but smaller tools like the Flip camera and platforms like YouTube, have mainstreamed video as a communication tool.  And as much as it imperils my career, I have to admit there is some quality, engaging video work being done out there.  Still, some will embark on a video marketing or other storytelling project with no experience, or at best a “bootcamp” under their belts, and the results will be disastrous.

Quality – let’s talk about quality for a bit.  To me, quality, especially when using smaller, simpler tools, comes from the authenticity of the message.  Take a look at this very compelling video by Chris Brogan.  Chris walks us out of his building very early in the morning, clearly exhausted, talking about what it takes to be an “Overnight Success” (New York Times best-selling author and #1 on the AdAge Power150 blogs).  I know those early hours and short turnarounds so this video resonated with me.  Plus I just loved the cinematic quality of the long tracking shot.

To Chris, video is about making a personal connection.

But it really opened up a feeling that I’ve yet to tap since, which is that very personal interaction between lens and you.  I use video to make a personal connection so that people see me in 3 dimensions and not just read my blog. – Chris Brogan

Now take a look at this video produced by TurnHere for custom printing house Hello Lucky.  This video has a much higher level of production value or “polish” than Chris’ video, but still maintains authenticity as a fine example of marketing cum storytelling.

Tools

Both of these cameras are valid storytelling tools

I’m not going to get into makes and models, or some technical discussion about the merits of the Flip over the Kodak Zi8.  Anyone who truly understands the medium can tell compelling stories regardless of the tools used.  See that little Canon Powershot camera I’m holding in the picture?  Well it shoots video as well as stills.  I used it to shoot this video of A Day in the Life of the White House Press Corps.

Next Steps

Before you decide to embark on any kind of video project, ask yourself the following.

  • Can this information better be conveyed by text or audio?
  • Is this simple enough to do myself or should I consult with a professional?
  • Will the video I produce represent me or my brand well?
  • Does my video need to be live or recorded?

Underestimating the complexity of video – whether it’s the nuance of the grammar of film, challenging lighting and audio issues, or the respect for your audience’s time and attention – is a sure way leave a very bad first impression.  Please don’t add to the din of crappy video out there.

Resources and Further Reading

an exhaustive online video resource for business

Friend and fellow media maker Steve Garfield has been called the first videoblogger.  Over the years he’s been at the forefront of web video,  advising companies and encouraging everyday folk to apply best practices as they create content for the web.  He has amassed is experience into a very exhaustive survey of online video strategies calledGet Seen: Online Video Secrets to Building Your Business (The New Rules of Social Media)
It’s well worth checking out if your serious about creating and distributing web video.

B-roll.net – The Professional Camera Crews’ Forum (Check out the tips&tricks section)

Creative Cow – Support Community for Media Professionals

Video Branding Strategies

How to Make a Great Web Video

Important Note

The motivation for this entry here was a blog post by communications consultant Steve Lubetkin.  What set HIM off were some really poorly done videos from last years PRSA International Conference in San Diego.  The videos are gone now, but Steve describes the shortcomings very well in his post

Hope This Helps

I wanted to show some examples of how folks were doing web video right.  I think we all know that there is some really bad video out there.  What are your experiences with creating video for the web?  What makes a compelling video?  I allow links in my comments so feel free to show off your productions.

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  • Anonymous

    Great information!

  • Anonymous

    Thanks. You are definitely more pragmatic than most production pros I’ve met. On thing I should have noted above is that we’re not trying to solve every video a business needs to make, we’re just trying to solve the simpler formats like event promotion, product demos, customer testimonials, etc. Many of our customers bring in a pro when they do their homepage video.

  • Anonymous

    On the contrary Craig, I find nothing wrong with the video. I achieves rnits goal and is perfectly structured for the medium.

  • Anonymous

    Just like anything you do for your business, it is important to have a goal when you make a video. In my work with many Emmy-winning producers, the point they often don’t get is that the video can be amazingly produced, have great sound, lighting, graphics, and talent, but if it doesn’t achieve the goal, it is a big waste of money. nnWe at VisibleGains believe that in this decade, business video will go through the same transformation that websites, email marketing, and B2B advertising went through in the 2000′s. 10 years ago, it was common to see companies spending over $1M to build out their website and to spend tens of thousands on every marketing email they send. They would even hire an agency to build their banner ads. We all know what happened to those big agencies in the early 2000′s. Companies like ConstantContact, Mailchimp, Eloqua, Marketo, Hubspot, WordPress, Google, etc all enabled many of these “black arts” to be done in a DIY mode by the marketer. They’re getting the same or better results with fractions of the cost.nnWith an education in best practices, some proven production templates, decent equipment, and coaching from an expert, I believe that most people can make an effective business video by themselves. Take a look at this video that was produced by a marketer who made this in her first coaching session with us. I’m sure you’ll find 10 things wrong with it but it enabled her to quadruple her webinar attendees, which is what really matters to her in the end. http://blog.visiblegains.com/index.php/2010/04/02/

  • Anonymous

    Great article, I’m currently in talks with Video Production Philadelphia to help produce some video content for my new website this year, its really exciting coming up with fresh ideas but hard too.

  • Anonymous

    Video marketing is great and for that you need to have good video and we should have professional skills to achieve that also

  • Anonymous

    In terms of doing “studio” work with your existing camera. Consider this. Buy an inexpensive digital audio recorder, a decent mic with appropriate adapters, and shoot “double system”- (film term) where you record audio and video separately. Roll both and clap your hands in front of the camera and close to the mic. This will be your slate allowing you to sync up audio/video. It’s a bit of a hassle come edit time, but will sound a lot better. As for under $350? not sure you’ll find much with external audio and 1080P

  • Anonymous

    Very cool — been researching this morning! Thanks for the heads up. In regards to the Flip camera, the lack of image stabilization really hurts the quality of the video, especially for off-the-cuff interviews. That paired with the lack of good audio makes me want to find another solution for quick web video. Love the discussion here!

  • Anonymous

    Hey Jim!nnThanks for making the time to go and watch the videos, and for your compliments!nnYep, we should have been mic’d. But we didn’t (and still don’t, actually) have a camera that has a mic-in that works at the same time as recording the video. I’ve got this Apitek HD1080P that works great for video, but is really lame for non-first person audio since they put the microphone in the top (rather than the front) of the camera.nnI’ll be getting something new when we’re back in the states at the end of April. I know you said you weren’t going to get into recommendations, but anything stand out in the under $350 range with a mic plug-in?nnOh, and the cuy was fine to try… once.nnThanks Jim!nnWarmest,nnJonathannhttp://www.CarrieAndJonathan.com

  • Anonymous

    Love what you guys are doing!! but I do have to be a pill and say you rnshould’ve been mic’d on this video.rnrnhttp://www.youtube.com/watch?v=49PxpW2814QrnrnYour narration track sounds much better than the back and forth on-camera stuff. Still, you make a good point. When you’re the sole producer, director, shooter, writer, editor, then yes “good” becomes the new “great” :) rnrnoh and the cuy looks NASTY! LOL

  • Anonymous

    I definitely agree that it’s not easy. Generally speaking, the general population also expects a lot from video and people making videos. TV has taught us to expect a lot by investing at least 8 hours into every 30 seconds we watch.nnI do really like your point about choosing 2 of 3. I think if you’re a sole producer of content, and you’re working to produce daily content, sometimes it is possible to decide that the video is good enough. I know good is the enemy of great, but sometimes, especially if you’re starting out producing daily video, good enough has to do, at least for now.nnSome people I’ve talked with have a hard time understanding how I spent 5 hours of working on this one, but I decided it was good enough:nhttp://carrieandjonathan.com/weird-food-eating-cuy-guinea-pig-in-quito-ecuador/nnThis one, however, took 20+ hours and is one of my favorites I’ve ever done for our site:nhttp://www.youtube.com/watch?v=49PxpW2814QnnThanks for your tips. The resources here are GREAT!nnJonathannhttp://www.CarrieAndJonathan.comn

  • Anonymous

    Chris shoots from the hip and knows how to work the camera. He makes it rnlook easy, but it’s not.

  • Anonymous

    Really great post. I love the Chris Brogan video… have had some communication with him directly but had never seen that video, which is a really great example of authenticity in video.nnI’m working through your resources list now.nnWarmest,nnJonathannhttp://www.CarrieAndJonathan.comn

  • Anonymous

    Jim, thank you. I love the way you phrased that – “working the strengths.” Sometimes workarounds force creativity in ways we don’t see until we are done with the project.

  • Anonymous

    oh and nice use of graphics!

  • Anonymous

    Jon, it doesn’t just TRY to say it. I shouts it loud an proud! This is an example of understanding the strengths and limitations of the tools available to you and obviously working the strengths. Well paced, thoughtfully crafted snack sized media. You have a good eye!

  • Anonymous

    What I try to do, at least part of the time, is bring what I can of production values to shooting small pieces for non-profits and church. This one, done just with a Flip and Windows Movie Maker and a boom (Flip on a monopod), tries to say “our kids are doing something that matters.” nnI’d love to use a better camera, and i do sometimes. But sometimes done is better than perfect. nhttp://www.youtube.com/watch?v=e6o_41Ns-Nw

  • Anonymous

    what kind of videos are you making?

  • Anonymous

    I use a BSS Audio AR-133 Active D.I. box to mic students into an old Canon XM-1 and record while they’re underway in the back seats of cars. The D.I. box seems to limit engine hum.

  • Anonymous

    I strip many of my videos down to the audio-only version because most of my students will take the content in their earbuds but they won’t open a laptop to watch the story on screen–until they get the audio tasters. Thankfully, smart manufacturers make audio-in options for the quality handheld video recorders.

  • Anonymous

    Barb, We should talk. DM me on Twitter

  • Anonymous

    Scott, I’m glad you’ve added your voice to this. You’re being generous in your criticisms. I’m astonished with some of the absolute crap out there. So astonished that I thought it would be mean to single out the worst of it.

  • Anonymous

    Found this via Twitter (thx @sherylbreuker for RT @newmediajim!). Very timely and helpful, as I’m looking at how we can expand the use of video, audio, slide shows and other formats beyond text on the screen to tell stories about our campus people and programs. nnNone of us are pro (or amateur) videographers, I don’t have the budget for the pros (public institution w/budget freezes & cuts), yet I believe we need to bring our stories to life–without making more crappy videos.nn@BarbChamberlain

  • Anonymous

    In the old days there was a corporate communications department that made sure that all video messagegs that were produced were of a certain quality not just visually speaking but content wise. Showing a video of a presenter in a store meant that all background elements were stacked, blocked and displayed in the current corporate methods so that all employees watching would see the right examples and not be looking for flaws and gaffes in every corporate message, before the O/C talent was on the scene. Employees and customers alike can enjoy watching for continuity and message inconsistencies more that watching for the obvious message that the corporation wants to put out. nnWithout some very careful consideration the message is easily lost in the mire of slopiness, which executives don’t see at first, but experience on failed sales objectives. nnThis is end of the era of the in house corporate communications departments that understand and know how to put out the right messages with the right content delivered in the needed consistent restrictions. All ad agencies have rules with regards to how they treat corporate logos, type faces, styles etc, so why would cheap video cameras and cheap video production people change any of the basics of communication?

  • Anonymous

    and from what I see from David’s blog, he does in fact, believe in production value. He’s pictured here with a Sony HDW F900R. http://kino-eye.com/about/nnThat's a lot of camera.nnThere seems to be a market for education.

  • Anonymous

    Great information!

  • Anonymous

    Thanks. You are definitely more pragmatic than most production pros I’ve met. On thing I should have noted above is that we’re not trying to solve every video a business needs to make, we’re just trying to solve the simpler formats like event promotion, product demos, customer testimonials, etc. Many of our customers bring in a pro when they do their homepage video.

  • Anonymous

    On the contrary Craig, I find nothing wrong with the video. I achieves rnits goal and is perfectly structured for the medium.

  • Anonymous

    Just like anything you do for your business, it is important to have a goal when you make a video. In my work with many Emmy-winning producers, the point they often don’t get is that the video can be amazingly produced, have great sound, lighting, graphics, and talent, but if it doesn’t achieve the goal, it is a big waste of money. nnWe at VisibleGains believe that in this decade, business video will go through the same transformation that websites, email marketing, and B2B advertising went through in the 2000′s. 10 years ago, it was common to see companies spending over $1M to build out their website and to spend tens of thousands on every marketing email they send. They would even hire an agency to build their banner ads. We all know what happened to those big agencies in the early 2000′s. Companies like ConstantContact, Mailchimp, Eloqua, Marketo, Hubspot, WordPress, Google, etc all enabled many of these “black arts” to be done in a DIY mode by the marketer. They’re getting the same or better results with fractions of the cost.nnWith an education in best practices, some proven production templates, decent equipment, and coaching from an expert, I believe that most people can make an effective business video by themselves. Take a look at this video that was produced by a marketer who made this in her first coaching session with us. I’m sure you’ll find 10 things wrong with it but it enabled her to quadruple her webinar attendees, which is what really matters to her in the end. http://blog.visiblegains.com/index.php/2010/04/02/

  • Anonymous

    Great article, I’m currently in talks with Video Production Philadelphia to help produce some video content for my new website this year, its really exciting coming up with fresh ideas but hard too.

  • Anonymous

    Video marketing is great and for that you need to have good video and we should have professional skills to achieve that also

  • Anonymous

    In terms of doing “studio” work with your existing camera. Consider this. Buy an inexpensive digital audio recorder, a decent mic with appropriate adapters, and shoot “double system”- (film term) where you record audio and video separately. Roll both and clap your hands in front of the camera and close to the mic. This will be your slate allowing you to sync up audio/video. It’s a bit of a hassle come edit time, but will sound a lot better. As for under $350? not sure you’ll find much with external audio and 1080P

  • Anonymous

    Very cool — been researching this morning! Thanks for the heads up. In regards to the Flip camera, the lack of image stabilization really hurts the quality of the video, especially for off-the-cuff interviews. That paired with the lack of good audio makes me want to find another solution for quick web video. Love the discussion here!

  • Anonymous

    Hey Jim!nnThanks for making the time to go and watch the videos, and for your compliments!nnYep, we should have been mic’d. But we didn’t (and still don’t, actually) have a camera that has a mic-in that works at the same time as recording the video. I’ve got this Apitek HD1080P that works great for video, but is really lame for non-first person audio since they put the microphone in the top (rather than the front) of the camera.nnI’ll be getting something new when we’re back in the states at the end of April. I know you said you weren’t going to get into recommendations, but anything stand out in the under $350 range with a mic plug-in?nnOh, and the cuy was fine to try… once.nnThanks Jim!nnWarmest,nnJonathannhttp://www.CarrieAndJonathan.com

  • Anonymous

    Love what you guys are doing!! but I do have to be a pill and say you rnshould’ve been mic’d on this video.rnrnhttp://www.youtube.com/watch?v=49PxpW2814QrnrnYour narration track sounds much better than the back and forth on-camera stuff. Still, you make a good point. When you’re the sole producer, director, shooter, writer, editor, then yes “good” becomes the new “great” :) rnrnoh and the cuy looks NASTY! LOL

  • Anonymous

    I definitely agree that it’s not easy. Generally speaking, the general population also expects a lot from video and people making videos. TV has taught us to expect a lot by investing at least 8 hours into every 30 seconds we watch.nnI do really like your point about choosing 2 of 3. I think if you’re a sole producer of content, and you’re working to produce daily content, sometimes it is possible to decide that the video is good enough. I know good is the enemy of great, but sometimes, especially if you’re starting out producing daily video, good enough has to do, at least for now.nnSome people I’ve talked with have a hard time understanding how I spent 5 hours of working on this one, but I decided it was good enough:nhttp://carrieandjonathan.com/weird-food-eating-cuy-guinea-pig-in-quito-ecuador/nnThis one, however, took 20+ hours and is one of my favorites I’ve ever done for our site:nhttp://www.youtube.com/watch?v=49PxpW2814QnnThanks for your tips. The resources here are GREAT!nnJonathannhttp://www.CarrieAndJonathan.comn

  • Anonymous

    Chris shoots from the hip and knows how to work the camera. He makes it rnlook easy, but it’s not.

  • Anonymous

    Really great post. I love the Chris Brogan video… have had some communication with him directly but had never seen that video, which is a really great example of authenticity in video.nnI’m working through your resources list now.nnWarmest,nnJonathannhttp://www.CarrieAndJonathan.comn

  • Anonymous

    Jim, thank you. I love the way you phrased that – “working the strengths.” Sometimes workarounds force creativity in ways we don’t see until we are done with the project.

  • Anonymous

    oh and nice use of graphics!

  • Anonymous

    Jon, it doesn’t just TRY to say it. I shouts it loud an proud! This is an example of understanding the strengths and limitations of the tools available to you and obviously working the strengths. Well paced, thoughtfully crafted snack sized media. You have a good eye!

  • Anonymous

    What I try to do, at least part of the time, is bring what I can of production values to shooting small pieces for non-profits and church. This one, done just with a Flip and Windows Movie Maker and a boom (Flip on a monopod), tries to say “our kids are doing something that matters.” nnI’d love to use a better camera, and i do sometimes. But sometimes done is better than perfect. nhttp://www.youtube.com/watch?v=e6o_41Ns-Nw

  • Anonymous

    what kind of videos are you making?

  • Anonymous

    I use a BSS Audio AR-133 Active D.I. box to mic students into an old Canon XM-1 and record while they’re underway in the back seats of cars. The D.I. box seems to limit engine hum.

  • Anonymous

    I strip many of my videos down to the audio-only version because most of my students will take the content in their earbuds but they won’t open a laptop to watch the story on screen–until they get the audio tasters. Thankfully, smart manufacturers make audio-in options for the quality handheld video recorders.

  • Anonymous

    Barb, We should talk. DM me on Twitter

  • Anonymous

    Scott, I’m glad you’ve added your voice to this. You’re being generous in your criticisms. I’m astonished with some of the absolute crap out there. So astonished that I thought it would be mean to single out the worst of it.

  • Anonymous

    Found this via Twitter (thx @sherylbreuker for RT @newmediajim!). Very timely and helpful, as I’m looking at how we can expand the use of video, audio, slide shows and other formats beyond text on the screen to tell stories about our campus people and programs. nnNone of us are pro (or amateur) videographers, I don’t have the budget for the pros (public institution w/budget freezes & cuts), yet I believe we need to bring our stories to life–without making more crappy videos.nn@BarbChamberlain

  • Anonymous

    In the old days there was a corporate communications department that made sure that all video messagegs that were produced were of a certain quality not just visually speaking but content wise. Showing a video of a presenter in a store meant that all background elements were stacked, blocked and displayed in the current corporate methods so that all employees watching would see the right examples and not be looking for flaws and gaffes in every corporate message, before the O/C talent was on the scene. Employees and customers alike can enjoy watching for continuity and message inconsistencies more that watching for the obvious message that the corporation wants to put out. nnWithout some very careful consideration the message is easily lost in the mire of slopiness, which executives don’t see at first, but experience on failed sales objectives. nnThis is end of the era of the in house corporate communications departments that understand and know how to put out the right messages with the right content delivered in the needed consistent restrictions. All ad agencies have rules with regards to how they treat corporate logos, type faces, styles etc, so why would cheap video cameras and cheap video production people change any of the basics of communication?

  • Anonymous

    and from what I see from David’s blog, he does in fact, believe in production value. He’s pictured here with a Sony HDW F900R. http://kino-eye.com/about/nnThat's a lot of camera.nnThere seems to be a market for education.

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